PetersT., WatermanR.In Search of Excellence: Lessons from America's Best Run Companies.New York: Harper and Rowe, 1982
9.
ScottT., MannionR., DaviesH.T.O., MarshallMN.Organisational Culture and Performance in the NHS: a Review of the Theory, Instruments and Evidence.York: Centre for Health Economics, 2001
10.
LapsleyI.Market mechanisms and the management of health care. The UK model and experience.J Manag Med1997; 11: 318–28
11.
Secretary of State for Health.A First Class Service: Quality in the new NHS.London: Department of Health, 1998
12.
KennedyI.Learning from Bristol: Public Inquiry into Children's Heart Surgery at the Bristol Royal Infirmary 1984–1995 (Cmnd 5207). London: Stationery Office, 2001