Can technology break the invisible wall? Exploring mobile application needs and preferences among North Korean refugees in South Korea

Abstract

Although the ubiquity of digital technology among refugees inevitably changes resettlement experiences, studies exploring the utility and usability of mobile applications (apps) centered on refugees’ needs and priorities are largely fragmented. Using focus groups with North Korean refugees in South Korea (N = 40), we explored the utility and usability of mobile apps, examined differences in app preferences among demographic subgroups and proposed recommendations for tailored app features. Six themes emerged under two domains: (a) content needs and priorities, and (b) feature preferences. Study findings highlight refugees as both consumers and producers of knowledge with implications for scaling up digital interventions for refugee resettlement.