Learning by Helping? Undergraduate Communication Outcomes Associated With Training or Service-Learning Experiences

Abstract

This study investigated communication outcomes after training or applied service-learning experiences. Pre-practicum trainees learned active listening skills over 10 weeks. Practicum students were successful trainees who staffed a helpline. Community interns were trained and supervised at community agencies. Undergraduate students in psychology from each of these three groups (N = 45) were assessed at the start and the end of a semester. Only trainees showed improved communication skills, although students across groups showed increased communication confidence. Results suggest both training and applied experiences benefit undergraduates in psychology.