Appreciation for irrational individual and organizational characteristics is fundamental to the ability to "enter"and comprehend the true significance of interpersonal and organizational behavior. Efforts to better comprehend human performance in complex bureaucratic organizations must acknowledge the impact of irrational psychological defensiveness on administrative behavior. The authors construct a conceptual model of psychological responses to stress in bureaucratic organizations in which they illustrate the dynamic, interactive relationship between stress, self-esteem, and psychological defenses aimed at alleviating anxiety, and the ability to act responsibly.
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