A "political economy effectiveness" model for analyzing the relationships between public agencies and their clients is developed. This model traces the effects of environmental exchange relationships on the goals guiding the behavior of public agency personnel who are responsible for implementing public policy. Empirical data for a preliminary test of the proposed model are presented. The results are used to assess several correlates of the effectiveness of the Employment Service in inducing a portion of their clients (employers) to make use of the agencies' services.
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