Institutional Performance Evaluation at TUIK: A Model Proposal Based on the Balanced Scorecard

Abstract

This article argues that the balanced scorecard model developed by Kaplan and Norton can be adapted and applied to the TUIK (Turkish Statistical Institute). The central proposition is that the model can be effectively tailored to fit TUIK’s specific organizational needs, aligning the dimensions and performance indicators with its vision, mission, and operational objectives. The study proposes that the number and nomenclature of these dimensions can vary depending on the functions and goals of each organizational unit within TUIK. By extending the foundational principles of the model, this research aims to offer a context-sensitive approach to performance measurement, which can contribute to enhanced strategic management practices at TUIK. In this regard, the study aims to develop a model for evaluating institutional performance at TUIK through the implementation of the balanced scorecard, with a specific focus on constructing a balanced scorecard for the Department of Demographic Statistics (DEID). The research findings indicate the feasibility of establishing a model predicated on the balanced scorecard for performance evaluation within TUIK. The study offers both theoretical and practical insights, contributing to the institution’s strategic management and informing future research in the domain.