Exploring How Workplace Factors Are Associated With Role Strain Among Jail Staff: A Replication and Expansion Study

Abstract

Role strain has many negative outcomes. While the majority of role strain research has focused on its effects, this study explored possible antecedents of role strain among staff at a large, urban Southern jail in the United States. Based on regression analysis of survey data, instrumental communication, views that policy is followed, input into decision-making, formalization, and supervisory support each had significant negative effects on role strain. Administrative support and positive relations with coworkers, however, had nonsignificant effects. Jail administrators should attempt to reduce role strain by creating clear structure of job duties and expectations (formalization), providing staff with a greater organizational voice (input into decision-making), explaining the importance of organizational policies being followed and how they benefit staff, improving the flow of critical information about job and organizational matters (instrumental communication), and training supervisors about how to provide support to their subordinates and reward them for doing so (supervisory support).