This study assessed officers' perceptions of daily work experiences (operational and organizational) and the nature of their associations with burnout and pro-organizational behavior (organizational citizenship behavior [OCB]). The moderating and mediating effects of dispositional affect and coping style were also considered. Findings showed that (a) appraisals of negative experiences (hassles) depended on frequency of exposure to the different facets of work, whereas positive organizational experiences (uplifts) were perceived as being more uplifting than operational ones; (b) burnout and OCB were more strongly associated with organizational experiences than with operational ones; and (c) only problem- and emotion-focused coping moderated, but did not mediate, associations, suggesting that chronic exposure to stressful events may act independently of disposition and that both coping styles may be beneficial.
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