Consumer Satisfaction as a Function of Personal Competence/Efficacy

Rolph E. Anderson , "Consumer Dissatisfaction: The Effect of disconfirmed Expectancy on Perceived Product Performance." Journal of Marketing Research 10 (February 1973), 38-44.

Alan R. Andreasen and Arthur Best , "Consumers Complain—Does Business Listen," Harvard Business Review (July-August, 1977), 93-101.

Frank M. Andrews and Stephen B. Withey , "Developing Measures of Perceived Life Quality: Results from Several National Surveys," Social Indicators Research, 1 (1974), 1-26.

Stephen B. Ash , "A Comprehensive Study of Consumer Satisfaction with Durable Products ," In H. K. Hunt , ed., Advanced in Consumer Research Vol. V ( Ann Arbor: Assn. for Consumer Research, 1978), 254-262.

Angus E. Campbell , Philip E. Converse , Warren E. Miller , and Donald E. Stokes , The American Voter (New York : Wiley, 1960), 517-519.

Ralph L. Day , "Extending the Concept of Consumer Satisfaction," in William D. Perrault , ed., Advances in Consumer Research, Vol. IV (Atlanta: Association for Consumer Research, 1977).

, and Muzaffer Bodur , "A Comprehensive Study of Satisfaction with Consumer Services," in R. L. Day , ed., Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ( Bloomington: Indiana University Press, 1977), 263-72.

Kjell Gronhaug , "Exploring Consumer Complaining Behavior: A Model and Some Empirical Results," in William D. Perrault , ed., Advanced in Consumer Research, Vol. IV (Atlanta: Association for Consumer Research, 1977).

Donald A. Hughes , "An Investigation of the Relation of Selected Factors to Consumer Satisfaction ," in H. K. Hunt , ed., The Conceptualization of Consumer Satisfaction and Dissatisfaction (Cambridge, Mass.: Marketing Science Insitute , 1977).

H. Keith Hunt , "Consumer Satisfaction/Dissatisfaction: Overview and Research Directions," in H. Keith Hunt , ed., Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (Cambridge, Mass.: Marketing Science Institute, 1977), 455-488.

Alice M. Isen , Margaret Clark , Thomas E. Shalker , and Lynn Karp , "Affect, Accessibility of Material in Memory, and Behavior: A Cognitive Loop," Journal of Personality and Social Psychology 36 (January, 1978), 1-12.

Hal H. Karrarjian , "Personality and Consumer Behavior: A Review ," Journal of Marketing Reserch 8 (November, 1971), 409-414.

R.Neil Maddox , "Convergent and Discriminant Validity for Methods of Measuring Consumer Satisfaction: A Replication and Extension of a Validition Strategy," in Barnett Greenberg and Danny Bellenger (eds.), Contemporary Marketing Thought (Chicago: American Marketing Assn., 1977), 158.

Joseph B. Mason and Samuel H. Himes , Jr., "An Exploratory Behavioral and Socioeconomic Profile of Consumer Action about Dissatisfaction with Selected Household Appliances," Journal of Consumer Affairs , 7 (Winter, 1973), 121-27.

John A. Miller , "Studying Satisfaction, Modifying Models, Eliciting Expectations, Posing Problems, and Making Meaningful Measurements," in H. K. Hunt , ed., Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction ( Cambridge, Mass.: Marketing Science Institute, 1977) 72-91.

_, "Data Reduction Techniques and the Exploration of Satisfaction Segments," in R. L. Day , ed., Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ( Bloomington: Indiana University Press, 1977), 102-114.

Joseph W. Newman and Richard Staelin , "A Multivariate Analysis of Differences in Buyer Decision Time," Journal of Marketing Research, 8 (May, 1971 ), 192-98.

Richard L. Oliver , "Product Satisfaction as a Function of Prior Expectations and Subsequent Disconfirmation: New Evidence," R. L. Day and H. K. Hunt , eds., New Dimensions of Consumer Satisfaction and Complaining Behavior (Bloomington: Indiana University Press, 1979), 66-71.

Richard W. Olshavsky and John A. Miller , Consumer Expectations, Product Performance, and Perceived Product Quality," Journal of Marketing Research, 9 (February, 1972), 19-26.

Hal B. Pickle and Robert Bruce , "Consumerism, Product Satisfaction/Dissatisfaction: An Empirical Investigation," Journal of Business Research , 7 (Nov., 1972), 87-100.

John B. Robinson and Philip R. Shaver , Measures of Social Psychological Attitudes (Ann Arbor. Institute for Social Research , 1969), 102-105.

John E. Swan and Linda J. Combs , "Product Performance and Consumer Satisfaction: A New Concept," Journal of Marketing 40 (April, 1976) 25-33.

_, "Consumer Satisfaction with a Retail Store Related to the Fulfillment of Expectations on an Initial ShoppingTrip," in R. L. Day , ed., Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (Bloomington : Indiana University Press, 1977 ), 10-17.

Marjorie Wall , Lois E. Dickey , and W. Wayne Talarzyk , "Predicting and Profiling Consumer Satisfaction and Propensity to Complain," in R. L. Day , ed., Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (Bloomington: Indiana University Press, 1977), 91-101.

Robert White, "Motivation Reconsidered: The Concept of Competence ," Psychological Review 66 (1959), 297-333.