Perceptions of the Scope and Quality of Student Services Functions in Two-Year Colleges

Abstract

The survey research described in this report elicited perceptions of 172 chief student services officers at community colleges about student services provided in 1994 based on functions defined by the Carnegie Institute (Raines, 1966). The researchers compare their findings with those reported in 1966, report perceived changes in institutional factors affecting service delivery, and compare the scope and quality of student services functions by small and large institutions. Results indicate service increases at both small and large institutions with little difference in levels of service by college size. Respondents reported perceptions of broad services of good quality and an overall improvement in 10 specific institutional conditions related to service provision.

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