This study examines the value importance to baby boomers of the community college as a means to reinvent or modify self-view and how value importance influences intent to return to the college for further educational services. Understanding the reinvention-self-identity modification phenomenon can help institutions create more satisfying environments for baby boomer consumers
Administration on Aging, Department of Health and Human Services. (2003). The older population. Retrieved from http://www.aoa.gov/prof/Statistics/profile/2003/4.asp
2.
Alfred, R. L. (1998). Redesigning community colleges to compete for the future. Community College Journal of Research and Practice, 22, 315-333.
3.
Barnes, J. G. (2001). Secrets of customer relationship management: It’s all about how you make them feel. New York: McGraw-Hill
4.
Cohen, A., & Brawer, F. (2002). The American community college. San Francisco: Jossey-Bass.
5.
Davies, C., & Love, J. (2002). Tracing baby boomer attitudes then and now. Washington, DC: American Association of Retired Persons.
6.
Dywald, F., & Flowers, J. (1990). Age wave. Los Angeles: Jeremy Tarcher Featherson.
7.
Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343-373.
8.
Grabinski, J. C. (1998). Cohorts of the future. New Directions for Adult Continuing Education, 77, 73-83.
9.
Gwinner, K., Gremler, F., & Bitner, M. (1998). Relational benefits in services industries: The customer perspective. Journal of the Academy of Marketing Science, 26(2), 101-114.
10.
Kahle, L. R. (1995). Role relaxed consumer: A trend of the nineties. Journal of Advertising Research, 35(2), 66-71.
11.
Katz, S., & Marshall, B. (2003). New sex for old: Lifestyle, consumerism, and the ethics of aging well. Journal of Aging Studies, 17(1), 3-16.
12.
Malhotra, N. K. (1988), Self-concept and product choice: An integrated perspective. Journal of Economic Psychology, 7, 1-28.
13.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
14.
National Center for Educational Statistics. (1995). Table 169: Total fall enrollment in institutions of higher education by age. In Digest of educational statistics tables and figures. Retrieved from http://nces.ed.gov/programs/digest/d95/dtab169.asp
15.
National Center for Educational Statistics. (1999). Table 176: Total fall enrollment in institutions of higher education by age. In Digest of educational statistics tables and figures. Retrieved from http://nces.ed.gov/pubs2000/digest99/d99t015.html
16.
National Center for Educational Statistics. (2002). Table 359: Participation of employed persons, 17 years old and over, in adult education during the previous 12 months, by selected characteristics of participants: 1995 and 1999. In Digest of educational statistics tables and figures. Retrieved from http://nces.ed.gov/programs/digest/d02/dt359.asp
17.
Neal, W. D. (1999). Satisfaction is nice, but value drives loyalty. Marketing Research, 11, 21-23.
18.
Odone, C. (1998, August 28). Madonna turns from material girl to earth mother, Bill Clinton from penitent to tough president—Personal transformation is in. New Statesman, p. 23-23.
19.
Phillipe, K. A., & Valiga, M. J. (2000). Faces of the future: A portrait of America’s community college students. Report presented to the American Association of Community Colleges, Washington, DC.
20.
Popcorn, F., & Marigold, L. (1997). Clicking. New York: HarperCollins.
21.
Roper Starch Worldwide & American Association of Retired Persons (AARP). (1998). Baby boomers envision their retirement: An AARP segmentation analysis [Electronic version]. New York: Roper Starch Worldwide and AARP. Retrieved from http://research.aarp,org/ageline/home/html
22.
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66, 15-37.
23.
Strauss, A., & Corbin, J. (1998). Basics of qualitative research. Thousand Oaks, CA: Sage.
24.
Swank, C., Hollenbeck, A., Keenan, T., & Fisher, L. (2000). AARP survey on lifelong learning [Electronic version]. Washington, DC: American Association of Retired Persons. Retrieved from http://research.aarp.org/general/lifelong.html
25.
Woodruff, R., Cadotte, E., & Jenkins, R. (1983). Modeling consumer satisfaction processes using experience-based norms. Journal of Marketing Research, 20, 296-304.
26.
Woodruff, R., & Gardial, S. F. (1996). Know your customer. Malden, MA: Blackwell.
27.
Zajonc, R., & Markus, H. (1982). Affective and cognitive factors in preferences. Journal of Consumer Research, 9, 123-131.
28.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22.