Abstract
A central dilemma emerges when trying to understand perpetrators of evil deeds. Certain kinds of explanations may have the effect of minimising responsibility of perpetrators leaving a moral dilemma in terms of what is to be done. Hard and soft reactions to evil are described and the concept of entitlement is proposed as a way forward, reviewing also the findings of links between self-esteem and violence. A few South African examples illustrate the place of entitlement in explaining perpetrators' actions.
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