Characteristics and Outcomes of Grievance Arbitration Decisions in Hospitality Firms. Suzanne K. Murrmann and Kent F. Murrmann. International Journal of Hospitality Management,vol. 16,no. 4,December 1997,pp. 361-74. Elsevier Science,P.O. Box 945,New York,NY 10010. $379 annual subscription

Characteristics and Outcomes of Grievance Arbitration Decisions in Hospitality Firms. Suzanne K. Murrmann and Kent F. Murrmann. International Journal of Hospitality Management,vol. 16,no. 4,December 1997,pp. 361-74. Elsevier Science,P.O. Box 945,New York,NY 10010. $379 annual subscription

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