From SERVQUAL to HOLSAT: Holiday Satisfaction in Varadero,Cuba. John Tribe and Tim Snaith. Tourism Management,vol. 19,no. 1,February 1998,pp. 25-34. Elsevier Science Customer Support Department,P.O. Box 945,New York,NY 10010. $640 annual subscription

From SERVQUAL to HOLSAT: Holiday Satisfaction in Varadero,Cuba. John Tribe and Tim Snaith. Tourism Management,vol. 19,no. 1,February 1998,pp. 25-34. Elsevier Science Customer Support Department,P.O. Box 945,New York,NY 10010. $640 annual subscription