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RESTAURANTS Factors Contributing to Internal Customer Satisfaction and Commitment in Quick Service Restaurants. Susan R. Gregory,Kenneth D. Smith,and Margarita M. Lenk. Journal of Restaurant and Foodservice Marketing,vol. 2,no. 4,1997,pp. 21-48. Haworth Press,Inc.,10 Alice Street,Binghamton,NY 13904-1580. $32.40 annual subscription