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First published online August, 1998

RESTAURANTS Factors Contributing to Internal Customer Satisfaction and Commitment in Quick Service Restaurants. Susan R. Gregory,Kenneth D. Smith,and Margarita M. Lenk. Journal of Restaurant and Foodservice Marketing,vol. 2,no. 4,1997,pp. 21-48. Haworth Press,Inc.,10 Alice Street,Binghamton,NY 13904-1580. $32.40 annual subscription