Management-Employee Divergences among Hospi tality Industry Employee Service Quality Ideals. Glenn F. Ross. International Journal of Hospitality Management,vol. 14,no. 1,March 1995,pp. 11-24. Elsevier Science,660 White Plains Road,Tarrytown,NY 10591-5153. $261 annual subscription

Management-Employee Divergences among Hospi tality Industry Employee Service Quality Ideals. Glenn F. Ross. International Journal of Hospitality Management,vol. 14,no. 1,March 1995,pp. 11-24. Elsevier Science,660 White Plains Road,Tarrytown,NY 10591-5153. $261 annual subscription

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