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DINESERV: A Tool for Measuring Service Quality in Restaurants. Pete Stevens,Bonnie Knutson,and Mark Patton. Cornell Hotel and Restaurant Administration Quar terly,vol. 36,no. 2,April 1995,pp. 56-60. Elsevier Science,P.O. Box 882,New York,NY 10160-0206. $70 annual individual subscription