Service Quality and Management: The Perceptions of Hospitality Employees. Glenn R. Ross. The Journal of Tourism Studies,vol. 4,no. 2,December 1993,pp. 12-23. Department of Tourism,James Cook University of North Queensland,Townsville,Queensland 4811,Australia. A$35 annual subscription

Service Quality and Management: The Perceptions of Hospitality Employees. Glenn R. Ross. The Journal of Tourism Studies,vol. 4,no. 2,December 1993,pp. 12-23. Department of Tourism,James Cook University of North Queensland,Townsville,Queensland 4811,Australia. A$35 annual subscription

Abstract

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