Customer Service—A Model for Improvement. G. Pye. International Journal of Hospitality Management,vol. 13,no. 1,pp. 1-6. Elsevier Science Inc.,660 White Plains Road,Tarrytown,NY 10591-5153. $245 annual subscription

Customer Service—A Model for Improvement. G. Pye. International Journal of Hospitality Management,vol. 13,no. 1,pp. 1-6. Elsevier Science Inc.,660 White Plains Road,Tarrytown,NY 10591-5153. $245 annual subscription

Abstract

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