The Impact of Videoconferencing on Airline Business Traffic

Abstract

April 22, 1985: "Everybody was predicting a few years ago that teleconferencing was going to have an enormous impact on travel. I saw estimates that it was going to cut travel by as much as 50%. But it has proven to have had a minimal impact on travel. You can't get people to change the way they conduct business. They still get on airplanes and go. " American Express Travel Expense Control Consultant Judith Dettinger

June 13, 1991: "Videoconferencing has been around for a decade or so. During this period it has achieved small but now accelerating measures of success. Most recently, technology improvements and significant price reductions have stimulated many to use this technology as a substitute for certain types of business travel. The lack of viable international business travel options during the Gulf War moved many customers to use videoconferencing for the first time. They liked what they saw."

Speech given by Hal Selander at the Travel and Tourism Research Association 22nd Annual Conference