A sample of the business travel market is analyzed to determine whether the importance placed on particular hotel product attributes varies by travel situation. Multiple discriminant analysis is used to see whether certain attributes are able to correctly discriminate among five travel situations.
Get full access to this article
View all access options for this article.
References
1.
Armstrong, J.S., and T.S. Overton (1977). "Estimating Nonresponse Bias in Mail Surveys." Journal of Marketing Research, 16 (August): 396-402.
2.
Bartos, R. (1982). "Women and Travel." Journal of Travel Research, 20: 3-9.
3.
Belk, R.W. (1975). "Situational Variables and Consumer Behavior." Journal of Consumer Research, 2: 157-64.
4.
Collis, R. (1990). "Marketing Wars." International Management, 15: 60-62.
5.
Frank, R.E., W.F. Massey, and D.G. Morrison (1965). "Bias in Multiple Discriminant Analysis." Journal of Marketing Research, 2 (August): 250-58.
6.
Hair, J.F., R.E. Anderson, and R.L. Tatham (1987). Multivariate Data Analysis. New York: Macmillan.
7.
Gehrt, K.C., and M.B. Pinto (1990). "A Situationally Defined Competitive Service-Market Structure: Identification and Implications." In Enhancing Knowledge Development in Marketing, vol. 1, edited by William Bearden et al. Chicago : American Marketing Association, pp. 201-6.
8.
Hawkins, D.I., R.J. Best, and K.A. Coney (1989). Consumer Behavior: Implications for Marketing Strategy. Boston: BPI/Irwin , 4th ed., pp. 500-29.
9.
Infometrics National Research Center (1989 ). Frequent Travelers Survey. Duluth, MN .
10.
Jackson, D.W., J.E. Keith, and R.K. Burdick (1984). "Purchasing Agents' Perceptions of Industrial Buying Center Influence: A Situational Approach." Journal of Marketing, 48 (April): 75-83.
11.
Kakkar, P., and R.J. Lutz (1975). "Toward a Taxonomy of Consumption Situations." In Combined Proceedings, Series No. 37, edited by Edward M. Mazze.Chicago: American Marketing Association, pp. 206-10.
12.
_ ( 1981). "Situational Influence on Consumer Behavior: A Review ." In Perspectives in Consumer Behavior, edited by Harold H. Kassarjian and Thomas S. Robertson.Glenview, IL: Scott, Foresman, pp. 204-14.
13.
Knutson, B.J. (1988). "Frequent Travelers: Make Them Happy and Bring Them Back." The Cornell Hotel and Restaurant Administration Quarterly, 29 (1): 83-87.
14.
Kotler, P. (1984). Marketing Management: Analysis, Planning, and Control, 5th ed. Englewood Cliffs, NJ: Prentice-Hall.
15.
Lewis, R.C. (1984). "The Basics of Hotel Selection." The Cornell Hotel and Restaurant Administration Quarterly, 25 (1): 54-69.
16.
_ ( 1985). "The Market Position: Mapping Guests' Perceptions of Hotel Operations." The Cornell Hotel and Restaurant Administration Quarterly, 26 (2): 86-99.
17.
_ ( 1988). "Uses and Abuses of Hospitality Research." The Cornell Hotel and Restaurant Administration Quarterly, 29 (3): 11-12.
18.
Lewis, R.C., and R.E. Chambers (1989). Marketing Leadership in Hospitality. New York: Van Nostrand Reinhold, pp. 233-40.
19.
McCleary, K.W., L.R. Lepisto, and P.A. Weaver (1990). "Demographic Profiles of Pleasure Travelers by Lodging Concept Preference." Proceedings of the Society of Travel and Tourism Educators Annual Conference, edited by K. S. Chon. Virginia Polytechnic Institute and State University.
20.
McCleary, K.W., and P.A. Weaver (1991). "Are Frequent Guest Programs Effective?" The Cornell Hotel and Restaurant Administration Quarterly, 32 (2): 38-45.
21.
Oppenheim, A.N. (1966). Questionnaire Design and Attitude Measurement . New York: Basic Books.
22.
Pitts, R.E., and A.G. Woodside (1986). "Personal Values and Travel Decisions." Journal of Travel Research, 25 (Summer): 20-25.
23.
Ratneshwar, S., and A.D. Shocker (1991). "Substitution in Use and the Role of Usage Context in Product Category Structures." Journal of Marketing Research , 28 (August): 281-95.
24.
Snepenger, D., and L. Milner (1990). "Demographic and Situational Correlates of Business Travel." Journal of Travel Research, 28 (Spring): 27-32.
Srivastava, R.K. (1980). "Usage-Situational Influences on Perceptions of Product Markets: Response Homogeneity and Its Implications for Consumer Research ." In Advances in Consumer Research, vol. 7, edited by J. C. Olson.Ann Arbor, MI: Association for Consumer Research, pp. 644-49.
27.
Troye, S.V. (1985). "Situationist Theory and Consumer Behavior." In Research in Consumer Behavior, vol. 1, edited by J. N. Sheth.Greenwich, CT: JAI Press, pp. 285-321.
28.
Ustdc (1986). 1985/86 Survey of Business Travelers. Washington: U.S. Travel Data Center.
29.
Weaver, P. (project director) (1990). Data collected for a consulting project at Virginia Polytechnic Institute and State University, Blacksburg, Virginia.
30.
Weaver P., and K. McCleary (1991). "Basics Bring 'Em Back." Hotel & Motel Management, 206 (June 24).