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First published online January, 1988

Balancing Service and Costs Through Queuing Analysis. Carolyn U. Lambert and Thomas P. Cullen. The Cornell Hotel and Restaurant Administration Quarterly,vol. 28,no. 2,August 1987,pp. 69-72. School of Hotel Administration,327 Statler Hall,Cornell University,Ithaca,New York 14853-9990. $25 annual subscription;$7.50 single issue