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First published online January, 1985

Games Nobody Wins: Transactional Analysis for the Hospitality Industry. Maurice F. Villere,Thomas S. O'Connor,and William J. Quain. The Cornell Hotel and Restaurant Administration Quarterly,vol. 24,no. 3,November 1983,pp. 72-79. School of Hotel Administration,327 Statler Hall,Cornell University,Ithaca,New York 14853. $7.50