How Not to Automate Your Front Office. Roy Alvarez,Dennis H. Ferguson,and Jerry Dunn. The Cornell Hotel and Restaurant Administration Quarterly,vol. 24,no. 3,November 1983,pp. 56-62. School of Hotel Administration,327 Statler Hall,Cornell University,Ithaca,New York 14853. $7.50

How Not to Automate Your Front Office. Roy Alvarez,Dennis H. Ferguson,and Jerry Dunn. The Cornell Hotel and Restaurant Administration Quarterly,vol. 24,no. 3,November 1983,pp. 56-62. School of Hotel Administration,327 Statler Hall,Cornell University,Ithaca,New York 14853. $7.50