This article analyzes the relationship between the characteristics of modem society and those of the tourism industry, and the resultant impact on the work environment of the unskilled and semi-skilled workers in the tourism industry. Several solutions are sug gested to rectify the situation and improve labor efficiency and job satisfaction.
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References
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Archer, Bnan, and Sheila Shea (1977); Manpower in Tourism: The Situation in Wales, Cardiff: Wales Tourist Board
2.
British Tourist Authority (1974); "People in Tourism," Proceedings of a Conference on People in Tourism: Manpower, Management and Training, London, January, 1974, London: British Tourist Authority
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International Labor Office (1980); Employment in the Hotel and Catering Industry, Geneva: ILO.
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Sabolo, Ives (1975), The Service Industries, Geneva : ILO
