The Push-Button Questionnaire: A New Tool for Measuring Customer Satisfaction. Ernest R. Cadotte. The Cornell Hotel and Restaurant Administration Quarterly,vol. 19,no. 4,February 1979,pp.70-79. School of Hotel Administration,Cornell University,Ithaca,New York 14853. $3

The Push-Button Questionnaire: A New Tool for Measuring Customer Satisfaction. Ernest R. Cadotte. The Cornell Hotel and Restaurant Administration Quarterly,vol. 19,no. 4,February 1979,pp.70-79. School of Hotel Administration,Cornell University,Ithaca,New York 14853. $3

Abstract

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