Firms in the resort hotel industry depend on their employees to deliver quality service to their guests. This research study addressed the use of organizational development in resort hotel management. Interviews were conducted with managers who represented hotels which accounted for 65% of the available resort hotel rooms on Oahu, predominantly in the Waikiki Beach area. Results of the interviews indicate that organization development is not presently used in hotel management in Hawaii. A number of factors present in the situation are proposed which mitigate against the easy adoption of OD in the near future.
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