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Book Review: Service Quality Management in Hospitality,Tourism and Leisure

Journal of Travel Research

Impact Factor: 9.7 / 5-Year Impact Factor: 11.0

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Review article

First published online August, 2002

Book Review: Service Quality Management in Hospitality,Tourism and Leisure

Volume 41, Issue 1

https://doi.org/10.1177/004728750204100119

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