Disabled people may be a significant market segment for the tourism industry. However, many tourism sites are not well suited to serve disabled tourists. This article offers a method for evaluating the importance of accessibility factors for disabled tourists at tourist sites. It also comments on the differences by which nondisabled or disabled tourists evaluate a tourism site. Some limited empirical evidence is provided to demonstrate how to measure the importance of accessibility factors among disabled tourists.
Get full access to this article
View all access options for this article.
References
1.
Cohen, R. (1999). Tourism for All: Accessibility Solution for the Disabled in Tourist Attractions. A Manual for Architects. Jerusalem: Israel Government Press (in Hebrew).
2.
Eckenrode, R. T. (1965). “Weighting Multiple Criteria.”Management Science, 12:180-192.
3.
“From a Frenchman’s Viewpoint.” (1999). Accents of Living, Spring, 74.
4.
Hobbs, B. F. (1980). “A Comparison of Weighting Methods in Power Plant Citing.”Decision Sciences, 11:725-737.
5.
Jaccard, J., D. Brinberg, and J. A. Lee (1986). “Assessing Attribute Importance: A Comparison of Six Methods.”Journal of Consumer Research, 12 (4):463-468.
6.
Keeney, R. L., and H. Raiffa (1976). Decisions with Multiple Objectives. New York: John Wiley.
7.
Pardee, E. S. (1969). Measurement and Evaluation of Transportation System Effectiveness. RAND Memorandum RM-5869-DOT. Santa Monica, CA:RAND.
8.
Saaty, T. L. (1980). The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation. New York: McGraw-Hill.
9.
Shibi, A. (1999). Disabled People Tourism—Where To?Milbat—Tel-Hashomer (in Hebrew).
10.
Steenkamp, J.E.M., and M. V. Hans (1997). “Attribute Elicitation in Marketing Research: A Comparison of Three Procedures.”Marketing Letters, 8 (2):153-165.
11.
Turco, D. M., N. Stumbo, and J. Garncarz (1998). “Tourism Constraints for People with Disabilities.”Parks and Recreations, 33 (9):78-84.
12.
Tversky, A. (1972). “Elimination by Aspects: A Theory of Choice.”Psychological Review, 79:281-299.
13.
Whitford, M. (1998). “Responsibility for Accessibility Spreads.”Hotel and Motel Management, 3 May, 1, 4.
14.
Yoon, K. P., and C. L. Hwang (1995) Multiple Attribute Decision Making: An Introduction. Thousand Oaks, CA: Sage.
15.
Zonnenfeld, T. (2000). “Disabling the Disabled.”Ma’ariv-Business,10 March (in Hebrew).