Informed Design for Forms, Information Design Journal, 2:3–4, pp. 151–178, 1981.
2.
Five Skills Technical Writers Need, IEEE Transactions on Professional Communication, PC-24.1, pp. 10–16, 1981.
3.
Usability: The Criterion for Designing Written Information, in Processing of Visible Language, 2, KolersP. A., , (eds.), Plenum, New York, pp. 183–205, 1980.
4.
‘The Instructions Clearly State …’ Can't People Read?, Applied Ergonomics, 12:1, pp. 131–141, 1981.