Goffman, E. (1962) ‘On Cooling the Mark Out: Some Aspects of Adaptation to Failure’, in A. Rose (ed.) Human Behavior and Social Processes: An Interactionist Approach, pp. 482-505. London: Routledge and Kegan Paul .
2.
Goffman, E. (1968) Stigma: Notes on the Management of Spoiled Identity. Harmondsworth: Penguin .
3.
Goffman, E. (1975) Frame Analysis: An Essay on the Organization of Experience. Harmondsworth: Penguin .
