Abstract
This study illustrates the use of discrete simulation models as tools to assist in the analysis of an existing system--a quick-service take-out restaurant with 8 employees. Comparisons made between a model of the real-world system and models of proposed changes to the system's configuration assist in formulating minimal-risk decisions affecting
1. Levels of service
2. Cost of operation
3. Tradeoffs between volume of business and service offered to customers
4. Service time
In this study three alternatives involving the loca tion of the cash registers and the staffing level (8 or 10 employees) are examined. The study shows that the level of services could be increased with the same number of employees and with half as many cash registers. Queues would generally be shorter, and fewer customers would be lost during peak hours of business. The results of the simulation were tested and found to be statistically significant.
Get full access to this article
View all access options for this article.