Who's Afraid of the Bem? The Politics of Excellence

Association of Chief Police Officers (1998) Quality in the Police Service, London: ACPO.

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Audit Commission (1991a) Reviewing the organization of provincial police forces, London: AC.

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Audit Commission (1993) Helping with inquiries: Tackling crime effectively, London: AC.

Audit Commission (1994) Cheques and balances: A framework for improving police accountability, London: AC.

Audit Commission (1996) Streetwise: Effective police patrol, London: AC.

Audit Commission (1998) Better By Far, Abingdon: Audit Commission Publications.

British Quality Foundation (1998) Guide to the Business Excellence Model, London: BQF/EFQM.

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Cabinet Office (1999) A Guide to Quality Schemes for the Public Sector, London: Cabinet Office.

Harfield C. (1997) “Consent, consensus or the management of dissent? Challenges to community consultation in a new policing environment”, Policing & Society 7, pp. 271–289.

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Home Office (1999) Stephen Lawrence Inquiry: Home Secretary's Action Plan, London: Stationery Office.

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Under s.77 PA 1996 HMIC has a responsibility for monitoring the handling and investigation of complaints against the police.