“Getting Things Right”, ACPO Quality of Service Committee, Home Office, 1993.
2.
BA(Hons) Thesis by Author (1993): The Police Services Response to Consumerism, ch. 1 “Public Perceptions of the Police” p.38, para.2.
3.
Op. cit. n.1, p.7.
4.
PunchMauriceNaylorTrevor (1973) “The Police: A Social Service”, New Society, May 17, col.1, para 2.
5.
LeishmanF.LovedayB.SavageS. (Eds.) (1996) Core Issues in Policing, ch.1 “Reinventing and Restructuring: Towards a ‘new policing order’,”LeishmanF.CopeS.StarieP., para. 1, Longman.
6.
CritchleyT.A. (1978) A History of Police in England and Wales, ch. 1 “Duties of the Parish Constable”, London: Constable.
7.
Ibid., ch.2 “Scapegoats for a much wider problem”.
8.
PunchMauriceNaylorTrevor (1973) “The Police: A Social Service”, New Society, May 17, col. 1, para.3.
9.
McKenzieIan (1994) “Get yourselves ready for 2001 - Future Policing”, Policing10(2) pp.99–110. GingerJamesDr“Societal changes and police activity”, p. 104, para.3 - The Impact of societal trends on policing systems, paper presented at a conference Preparing policing for the 21st Century: The American Experience, Portsmouth, April 6–8, 1994. University of Texas, San Antonio.
10.
Banton (1964) The Policeman in the Community, London: Tavistock.
11.
Op. cit. Punch and Naylor (1973).
12.
PunchM. (1979) “The Secret Social Service”, in The British Police, HoldawayS. (Ed.), London: Arnold.
13.
CummingCummingEdell (1964) “The Policeman as Philosopher, Guide and Friend”, Social Problems, March 12.
14.
ShaplandVagg (1989) The Merseyside and Islington Crime Surveys, the British Crime Surveys.
15.
ReinerRobert (1991) “A Much Lower Pedestal”, PolicingVol.7, p.225–38: “The public will no longer see the police as a thick or thin blue line protecting them from victimization.”
16.
MarlowAlanBeaglePat (1996) “Some Educational Consequences of Police Reform in the United Kingdom”, The Police Journal, October-December, pp.311–318.
17.
Police Reform. A Police Service for the Twenty First Century, H/O, June 1993, Cm.2281, London: HMSO.
18.
Ibid.
19.
Op. cit. p. 14, para.4, op. cit. n. 1.
20.
Op. cit. n.5, ch.5 “Crime at the Core?”LovedayB. p.73, para.2; p.76, para.2.
21.
Op. cit. n.2, “Public Perceptions of the Police Service”, p.20.
22.
Police Contact with the Mentally Disordered, Police Research Group, Home Office, 1992, London.
23.
StevensM.BeckerS. (1994) Police Force - Police Service. Care and Control in Britain, Macmillan. p. 13 “Reiner”, para.2.
24.
BurrowsJohn, Chief Constable of Essex, Open Mind, BBC Radio 4 on November 14, 1992.