BeckerS., and StephensM. (1994) “Introduction: Force is Part of the Service”, in StephensM. and BeckerS. (eds) Police Force, Police Service: Care and Control in Britain, Basingstoke: Macmillan.
7.
BrogdenM.JeffersonT., and WalklateS. (1988) “Introducing Policework”, London: Unwin.
8.
ButlerA.J.P. (1996) “Managing the future: A chief constable's view”, in LeishmanF.LovedayB. and SavageS. (eds) Core Issues in Policing, Harlow: Longman.
9.
CotterrellR. (1992) The Sociology of Law, London: Butterworths.
10.
Coulson-ThomasC. (1993) “Change elements to progress”, in Managing Service Quality, November 1993.
11.
CritchleyT.A. (1978) A History of Police in England and Wales, London: Constable.
12.
DaleB. and OaklandJ. (1994) Quality Improvement Through Standards, Cheltenham: Stanley Thornes Ltd.
13.
FarnhamD. and HortonS. (1993) “The New Public Service Managerialism: An Assessment”, in FarnhamD. and HortonS. (eds) Managing the New Public Services, Basingstoke: Macmillan.
14.
HallN. (1993) “Bringing Quality to Life — Policing visions, strategy and structure”, in The Police Journal, No.3, 1993.
HirstM. (1991) “What do we mean by ‘Quality’?”, in Policing, Vol 7, No. 3.
18.
HMCIC (1995) Annual Report for 1994/95, London: HMSO.
19.
HMIC (1996) Developing Diversity in the Police Service, London: HMSO.
20.
Home Office (1993) Police Reform: A Police Service for the Twenty-first Century, CM2281, London: HMSO.
21.
Home Office (1996) Protecting the Public: The Government's Strategy on Crime in England and Wales, CM 3190, London: HMSO.
22.
KettleM. (1980) “The Politics of Policing and the Policing of Politics”, in HainP., (ed.), KettleM.Campbell and RolloJ., Policing the Police: Volume 2, London: John Calder.
23.
LovedayB. (1996) “Crime at the Core?”, in LeishmanF.LovedayB. and SavageS.P. (eds) Core Issues in Policing, Harlow: Longman.
24.
MooreA. (1995) “Standards of Service”, in Police Review, July 21, 1995.
25.
McLaughlinE. (1992) “The Democratic Deficit: European Union and the Accountability of the British Police” in British Journal of Criminology, Vol. 32, No. 4.
26.
NewmanK. (1985) The Principles of Policing and Guidance for Professional Behaviour, London: New Scotland Yard.
27.
Police Federation (1995) Survey of Members, Surbiton: Police Federation.
28.
ReinerR. (1991) “A Much Lower Pedestal”, in Policing, Vol. 7, No. 3.
29.
ReinerR. (1992) The Politics of the Police, Hemel Hempstead: Harvester Wheatsheaf.
30.
ReinerR. (1994) “Policing and the Police”, in MaguireM.MorganR. and ReinerR. (eds) The Oxford Handbook of Criminology, Oxford: Clarendon Press.
31.
SashkinM. and KiserK.J. (1992) Total Quality Management, Seabrook Maryland: Ducochon Press.
32.
ShawB. (1989) “Quality Circles and the British Police Service”, in The Police Journal, Volume LXII, No. 2.
33.
SimpsonP. J. (1994) “Setting a New Standard for Service Delivery”, in The Police Journal, January 1994.
34.
South Yorkshire Police (1996) Annual Report of the Chief Constable, 1995–96, Sheffield.
35.
WalkerN. (1994) “Care and Control in the Police Organization”, in Police Force, Police Service: Care and Control in Britain, edited by StephensM. and BeckerS., Basingstoke: Macmillan.
36.
WarcupD. (1992) “Abandoning Tradition: The Concept of Total Quality Management in the Police Service”, in The Police Journal, No.1, 1992.
37.
WatersI. (1995) “Management Development Programmes: What can they achieve?”, in The Police Journal, No.4, 1995.
38.
WatersI. (1996) “Quality of Service: Politics or paradigm shift?”, in LeishmanF.LovedayB., and SavageS. (eds) Core Issues in Policing, Harlow: Longman.