Organizational communication received strong support as a predictor of job sat
isfaction and weak support as a moderator of the job performance-job satisfaction
relationship in this study. Using data collected from 302 employees at two manu
facturing firms, moderated regression analyses explored the influence of organi
zational communication on the relationship between job performance and job
satisfaction. Lateral communication was found to moderate the relationship
between satisfaction with pay and performance, while accuracy of information was
shown to moderate the association between satisfaction with work and performance.
Communication dimensions with the greatest support as predictors were accuracy
of information, desire for interaction, communication load, trust in superior,
influence of superior, and satisfaction with communication.
Get full access to this article
View all access options for this article.
References
1.
Angle, H.L., & Perry, J.L. (1986). Dual commitment and labor-management relationship climates. Academy of Management Journal, 29, 31-50.
2.
Barnard, C.I. (1968). The functions of the executive (13th ed.). Cambridge: Harvard University Press.
3.
Bartlett, C.J. (1959). The relationship between self-ratings and peer ratings on a leadership behavior scale. Personnel Psychology , 12, 237-246.
4.
Bavelas, A., & Barrett, D. (1951). An experimental approach to organizational communication . Personnel, 27, 366-371.
5.
Bhagat, R.S. (1982). Conditions under which stronger job performance-job satisfaction relationships may be observed: A closer look to two situational contingencies. Academy of Management Journal, 25, 772-789.
Caldwell, D.F., & O'Reilly, C.A. (1983). The impact of accurate information on job choice and turnover decisions. Paper presented at the annual meeting of the Academy of Management, Dallas, Texas .
8.
Carlson, R.E. (1969). Degree of job fit as a moderator of the relationship between job performance and job satisfaction. Personnel Psychology , 22, 159-170.
9.
Clampitt, P., & Downs, C. (1993). Employee perceptions of the relationship between communication and productivity. The Journal of Business Communication , 30, 5-28.
10.
Cohen, J., & Cohen, P. (1975). Applied multiple regression/correlation analysis for the behavioral sciences. New York: John Wiley & Son, Inc.
11.
Downs, C., & Hazen, M.D. (1977). A factor analytic study of communication satisfaction . The Journal of Business Communication, 14, 63-73.
12.
Downs, C., Clampitt, P., & Pfeiffer, A. (1988). Communication and organization outcomes. Handbook of organizational communication (pp. 171-211). Norwood, NJ: Ablex Publishing.
13.
Fisher, C.D. (1980). On the dubious wisdom of expecting job satisfaction to correlate with performance. Academy of Management Review , 5, 607-612.
14.
Greenhaus, J.H., & Badin, I.J. (1974). Self-esteem, performance, and satisfaction: Some tests of a theory. Journal of Applied Psychology, 59, 722-726.
15.
Gruneberg, M.M. (1979). Understanding job satisfaction. New York: John Wiley & Sons.
16.
Hecht, M.L. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research, 4, 253-364.
17.
Herzberg, F., Mausner, B., Peterson, R.O., & Capwell, D.F. (1979). Job attitudes: Review of research and opinion . Pittsburgh, PA: Psychological Service of Pittsburgh.
18.
Jacobs, R., & Solomon, T. (1977). Strategies for enhancing the prediction of job performance from job satisfaction. Journal of Applied Psychology , 62, 417-427.
19.
Jain, H.C. (1973). Supervisory communication and performance in urban hospitals. The Journal of Communication, 23, 103-117.
20.
King, W., Lahiff, J., & Hatfield, J. (1988). A discrepancy theory of the relationship between communication and job satisfaction. Communication Research Reports, 5, 36-43.
21.
Kleinbaum, D.G., & Kupper, L.L. (1978). Applied regression analysis and multivariate methods . North Scituate, MA: Duxbury Press .
22.
Lawler, E.E., & Porter, L.W. (1967). The effect of performance on satisfaction. Industrial Relations, 7, 20-28.
23.
Nemiroff, P.M., & Ford, D.L. (1976). Task effectiveness and human fulfillment in organizations: A review and development of a conceptual contingency model. Academy of Management Review, 1, 69-82.
24.
O'Connor, E.J., Peters, L.H., & Gordon, S.M. (1978). The measures of job satisfaction: Current and future considerations. Journal of Management, 4, 17-26.
25.
O'Reilly, C.A. (1980). Individuals and information overload in organizations: Is more necessarily better? Academy of Management Journal , 23, 684-96.
26.
O'Reilly, C.A., & Roberts, K.H. (1977). Communication and performance in organizations . Paper presented at the annual meeting of the Academy of Management, Orlando, Florida.
27.
Ottati, L.N. (1981). Communication and performance as affected by group size: A multivariate approach. Unpublished doctoral dissertation, Hofstra University, New York.
28.
Pettit, J., & Vaught, B.C. (1984). Self-actualization and interpersonal capability in organizations. The Journal of Business Communication, 21, 33-40.
29.
Petty, M.M., McGee, G.W., & Cavender, J.W. (1984). A meta-analysis of the relationship between individual job satisfaction and individual performance . Academy of Management Review, 9, 712-721.
30.
Pincus, D. (1986). Communication satisfaction, job satisfaction, and job performance. Human Communication Research, 12, 395-419.
31.
Porter, L.W., & Lawler, E.E. (1968). Managerial attitudes and performance. Homewood, IL: Richard D. Irwin, Inc.
32.
Porter, L.W., & Roberts, K.H. (1976). Handbook of industrial and organizational psychology . Chicago, IL: Rand McNally College Publishing.
Roberts, K.H., & O'Reilly, C.A. (1979). Some correlations of communication roles in organizations. Academy of Management Journal, 22, 42-57.
35.
Rogers, E.M., & Agarwala-Rogers, R. (1976). Communication in organizations . New York: The Free Press.
36.
Saunders, D.R. (1956). Moderator variables in prediction. Educational and Psychological Measurement, 16, 209-222.
37.
Schuler, R.S. (1977). Role conflict and ambiguity as a function of the task-structure-technology interaction. Organizational Behavior and Human Performance, 20, 66-74.
38.
Schwab, D.P., & Cummings, L.L. (1970). Theories of performance and satisfaction: A review. Industrial Relations, 9, 408-430.
39.
Sharbrough, W.C. (1983). The interrelationships between organizational communication, organizational climate, and job satisfaction in a local government agency. Unpublished doctoral dissertation, Louisiana State University.
40.
Slocum, J.W. (1971). Motivation in managerial levels: Relationship of need satisfaction to job performance. Journal of Applied Psychology, 55, 312-316.
41.
Smith, P.C., Kendall, L.M., & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement . Chicago: Rand McNally & Company .
42.
Srivastva, D., Salipante, P.F., Cummings, T.G., Natz, W., Bigelow, J., & Waters, J. (1975). Job satisfaction and productivity. Cleveland, OH: Case Western Reserve.
43.
Steers, R.M. (1975). Effects of need for achievement on the job performance-job satisfaction relationship. Journal of Applied Psychology, 60, 678-682.
44.
Steers, R.M. (1977). Organizational effectiveness: A behavioral view . Santa Monica: Goodyear Publishing Company, Inc.
45.
Vroom, V.H. (1964). Work and motivation. New York : John Wiley & Sons, Inc.
46.
Wheeless, V., Wheeless, L., & Howard, R. (1983). An analysis of the contribution of participative decision making and communication with supervisor as predictors of job satisfaction . Research in Higher Education, 18, 145-160.
47.
Zedeck, S. (1971). Problems with the use of "moderator" variables . Psychological Bulletin, 76,295-310.
