The purpose of this study was to explore the relationship between communication and
productivity. Specifically, we had two aims: (a) to determine employee perceptions of
the impact of eight dimensions of communication satisfaction on productivity, and (b)
to understand how the type of organization may moderate the link between communica
tion and productivity. Two businesses, representative of service and manufacturing or
ganizations, were investigated by administering the Communication Satisfaction
Questionnaire and interviewing all employees. The results showed that communica
tion was perceived to have an impact on productivity that varied in both kind and
magnitude. Moreover, a number of intriguing differences emerged between these two
companies. The findings suggest that the link between communication and produc
tivity is more complex than previously assumed.
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