Entropy and Business Communication

Abstract

This paper explores the relationship of the concept of entropy to business communications. It first details the history of the concept of entropy and its application to information theory focusing closely on Claude Shannon's work. It next details the refinements of the concept made by those which have some relation to business communications including Cloze procedure and Clozentropy, as well as discussions of the concept in business communications texts. The paper closes with potential applications of the entropy concept in business communication courses including its use as a general theoretical basis as well as specific uses as a tool in a variety of instructional areas.