The International Communication Association (ICA) Communication
audit provides an organization with advance information that may prevent
major breakdowns. The ICA Communication Audit process, including
goals, products, instruments, audit logistics and timetable, feedback of
results and follow-up, and costs are presented as is the current status of the
Audit, including audits conducted to date. The authors then make an
evaluation of the strengths and weaknesses of the ICA Communication
Audit.
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