Empathy has long been recognized as a desirable characteristic for managers,
counselors, and all who interact on a regular basis with others. Unlike
previous studies, in which the relationship between individuals was con
sidered the basis for empathy, this views the content of communication
as the basis. Representatives of three occupational groups served as sub
jects. The relationship between empathy level and occupation is analyzed
as are the differences between empathy level and content as categorized
into Herzberg's motivators and hygiene factors.
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