The authors evaluate the role of listening among managerial levels in several business
organizations. The study expands upon the often quoted 1927 Rankin study by
analyzing the amount of time spent in listening and other communicative functions.
The data are broken down by days of the week and the time of the day. These results
provide justification for the inclusion of listening in the traditional business com
munication curriculum.
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References
1.
Carl Rogers, Counseling and Psychotherapy, Boston: Houghton Mifflin Co., 1942.
2.
Earl Planty and William Machaver , Stimulating Upward Communication, Monograph, 1963.
3.
Paul Rankin, "Listening Ability," Proceedings of the Ohio State Educational Conference, 9th Annual Session, Columbus, Ohio, 1929, pp. 172-83.
4.
"Now Hear This," Nation's Business, August, 1966, p. 79.
5.
Walter Wikstrom, "Lessons in Listening," The Conference Board Record, April, 1965, p. 17.
6.
"Glimpses of Tomorrow,"Sales Management, May 1, 1970, p. 41.
7.
Rankin, op. cit.
8.
Elizabeth Gratz , "Goal: Maxi-Listening," English Journal, February, 1973, p. 269.
