Data came from respondents in four interrelated departments of a large
industrial organization. The findings suggest that subordinate satisfaction
is a function of their participation in decision-making, and, more importantly,
that subordinate satisfaction is a function of perceived supervisory credibility.
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References
1.
J.R.P. French , et. al., "Employee Participation in a Program of Industrial Change," Personnel, XXXV, Nov.-Dec., 1958, pp. 16-29.
2.
See: Douglas Mc-Gregor, The Human Side of Enterprise, New York: McGraw-Hill, 1960; Saul Gellerman, Motivation and Productivity, New York: American Management Association, 1963; Chris Argyris, Integrating the Individual and the Organization, New York, Harper and Row, 1964; Rensis Likert, The Human Organization , New York, McGraw-Hill, 1967.
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J.B. Ritchie, "Managerial Attitudes and Leadership Behavior," Unpublished Ph.D. dissertation, University of California, 1968, pp. 55-56.
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Kenneth E. Anderson, Persuasion: Theory and Practice, Boston: Allyn and Bacon, 1971, p. 220.
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Carl O. Hovland, Irving L. Janis, and Harold H. Kelly , Communication and Persuasion, Psychological Studies of Opinion Change, New Haven, Conn.: Yale University Press, 1953, p. 21.
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James C. McCroskey , "Scales for the Measurement of Ethos," Speech Monographs, XXXIII, 1966 , p. 65-72.
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D.K. Berlo, J.B. Lemert, and R.J. Mertz, "Evaluating the Acceptability of Message Sources," Public Opinion Quarterly, XXXIII, Winter, 1969-1970, pp. 563-576.
8.
Berlo, p. 574.
9.
Ibid, p. 575.
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See Charles E. Osgood , George J. Suci, and Percy H. Tannenbaum, The Measurement of Meaning, Urbana: University of Illinois Press, 1957.
11.
J.B. Ritchie , "Managerial Attitudes and Leadership Behavior ," Unpublished Ph.D. dissertation, University of California , 1968, pp. 54-55.
12.
For an excellent article on how the supervisory style must fit the organization, see John J. Morse, and Jay W. Lorsch, "Beyond Theory Y," Harvard Business Review, XLVIII, May-June, 1970, pp. 61-68.
13.
Raymond K. Tucker, "Reliability of Semantic Differential Scales: The Role of Factor Analysis," Western Speech, XXXV, Summer, 1971, pp. 185-190; and " On the McCroskey Scales for the Measurement of Ethos," Central States Speech Journal, XXII, Summer, 1971, pp. 127-129.
14.
Ronald F. Applebaum and Karl W. E. Anatol, "The Factor Structure of Source Credibility as a Function of the Speaking Situation," Speech Monographs, XXXIX, August, 1972, pp. 216-222.
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James C. McCroskey, Thomas Jensen, and Cynthia Todd, "The Generalizability of Source Credibility Scales for Public Figures ," paper presented at Speech Communication Association Convention, Chicago, Ill., December, 1972.
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Patricia Cain Smith, Lorne M. Kendall, and Charles L. Hulin , The Measurement of Work and Retirement, Chicago: Rand McNally, 1969.
17.
Raymond L. Falcione, "A Correlational Analysis of Communication Variables and Satisfaction with Immediate Supervision in a Large Industrial Organization," unpublished Ph.D. dissertation, Kent State, 1972.
18.
Joseph Paul Zima, "The Counseling-Communication of Supervisor in a Large Manufacturing Company," Unpublished Ph.D. dissertation, Purdue, 1967.
19.
Robert L. Minter , "A Comparative Analysis of Managerial Communication in Two Divisions of a Large Manufacturing Company," Unpublished Ph.D. dissertation, Purdue, 1969.
