A large public utility company and a labor union recently agreed on a cooperative program to introduce fact-finding into the dispute resolution process. After 2 years, despite a number of positive outcomes, it was mutually agreed that the program would be discontinued. This article is an ex post facto case analysis of and report on this fact-finding program. Issues regarding the nature of the fact-finding program, the organizational consequences of the program, and the theoretical and practical implications of fact-finding are discussed.
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