We address the role of volunteers in victim support in regard to the growing issue of specialization. We argue for a generic basis of victim services and that working with volunteers and professionals holds chances and pitfalls. Volunteers can function as camouflage or as a mirror for professional social work.
AscoliU.CnaanR.A. (1997) ‘Volunteering for Human Service Provisions: Lessons from Italy and the USA’, Social Indicators Research40(3): 299–327.
2.
BagilholeB. (1996) ‘Tea and Sympathy or Teetering on Social Work? An Investigation of the Blurring of the Boundaries between Voluntary and Professional Care’, Social Policy and Administration30(3): 189–205.
3.
BradtL.Bouverne-De BieM. (2009) ‘Victim Offender Mediation as a Social Work Practice’, International Social Work52(2): 181–93.
4.
BurtonJ.van den BroekD. (2009) ‘Accountable and Countable: Information Management Systems and the Bureaucratization of Social Work’, British Journal of Social Work39(7): 1326–42.
5.
CareyG.Braunack-MayerA.BarraketJ. (2009) ‘Spaces of Care in the Third Sector: Understanding the Effects of Professionalization’, Health13(6): 629–46.
6.
CousséeF.BradtL.RooseR.Bouverne-De BieM. (2009) ‘The Emerging Social Pedagogical Paradigm in UK Child and Youth Care: Deus Ex Machina or Walking the Beaten Path?’, British Journal of Social Work29(3): 421–42.
7.
DaemsT. (2008) ‘Compatible Victims? Prison Overcrowding and Penal Reform in Belgium’, International Journal of Law Crime and Justice36(3): 153–67.
8.
DahlbergL. (2005) ‘Interaction between Voluntary and Statutory Social Service Provision in Sweden: A Matter of Welfare Pluralism, Substitution or Complementarity?’, Social Policy and Administration39(7): 740–63.
9.
De CortL. (2008) Vrijwilligerswerk in zorg en hulpverlening: Naar een nieuwe vermaatschappelijking. Mechelen: Kluwer.
10.
DillenburgerK.FargasM.AkhonzadaR. (2008) ‘Evidence-based Practice: An Exploration of the Effectiveness of Voluntary Sector Services for Victims of Community Violence’, British Journal of Social Work38(8): 1630–47.
11.
DominelliL. (2004) Social Work: Theory and Practice for a Changing Profession. Cambridge: Polity Press.
12.
DonohueE.MooreD. (2009) ‘When is an Offender Not an Offender? Power, the Client and Shifting Penal Subjectivities’, Punishment and Society11(3): 319–36.
13.
DriessensK. (2007) ‘Poverty and Social Work: In Search of Successful Social Work Relations with Poor Families’ (Paper), Social Work: Social Change and Social Professions, Parma, Italy, 15–17March.
14.
FarrellG.PeaseK. (1997) ‘Repeat Victim Support’, British Journal of Social Work27(1): 101–13.
15.
GottelL. (2002) ‘The Ideal Victim, the Hysterical Complainant, and the Disclosure of Confidential Records: The Implications of the Charter for Sexual Assault Law’, Osgoode Hall Law Journal40(3–4): 251–93.
16.
GrayM.WebbS.A. (2008) ‘Social Work as Art Revisited’, International Journal of Social Welfare17(2): 182–93.
17.
HackettS.MassonH. (2006) ‘Young People Who Have Sexually Abused: What Do They (and Their Parents) Want from Professionals?’, Children and Society20(3): 183–95.
18.
HeffernanK. (2009) ‘Responding to Global Shifts in Social Work through the Language of Service Users and Service User Involvement’, International Journal of Social Welfare18(4): 376–85.
19.
IlcanS.BasokT. (2004) ‘Community Government: Voluntary Agencies, Social Justice, and the Responsabilisation of Citizens’, Citizenship Studies8(2): 129–44.
20.
KarpD.R.BazemoreG.ChesireJ.D. (2004) ‘The Role and Attitudes of Restorative Board Members: A Case Study of Volunteers in Community Justice’, Crime and Delinquency50(4): 487–515.
21.
KesslF.OttoH.U. (2006) ‘Pedagogic Professionalism Defi(l)es the Knowledge Economy? Some Preliminary Notes’, Policy Futures in Education4(3): 256–64.
22.
la CourA.HøljundH. (2008) ‘Voluntary Social Work as a Paradox’, Acta Sociologica51(1): 41–54.
23.
LorenzW. (2008) ‘Towards a European Model of Social Work’, Australian Social Work61(1): 7–24.
24.
MaguireM.KynchJ. (2000) Public Perceptions and Victims’ Experiences of Victim Support: Findings from the 1998 British Crime Survey. London: Home Office.
25.
MaguireM.ShaplandJ. (1990) ‘The “Victims Movement” in Europe’, in LurigoA.SkoganW.DavisR. (eds) Victims of Crime: Problems, Policies and Programs, pp. 205–25. Newbury Park, CA: Sage Publications.
26.
McNeillF.BrackenD.ClarkeA. (2010) ‘Social Work in Criminal Justice’, in ShawI.Briar-LawsonK.OrmeJ.RuckdeschelR. (eds) The Sage Handbook of Social Work Research, pp. 447–62. Los Angeles/London/New Dehli/Singapore/Washington DC: Sage Publications.
27.
OttoH.U.PoluttaA.ZieglerH. (2009) ‘A Second Generation of Evidence-based Practice: Reflexive Professionalism and Causal Impact in Social Work’, in OttoH.U.PoluttaA.ZieglerH. (eds) Evidence-based Practice: Modernising the Knowledge Base of Social Work, pp. 245–52. Farminton Hills: Barbara Budrich Publishers.
28.
PartonN. (2008) ‘Changes in the Form of Knowledge in Social Work: From the “Social” to the “Informational”?’, British Journal of Social Work38(2): 253–69.
29.
RaesK. (2003) ‘Vrijwilligerswerk en de ethiek van het goed gesprek’, in HatseI.TijskensE.HambachE.RedigG. (eds) Niet zomaar. Over vrijwilligers(werk) in Vlaanderen. Anno 2003, pp. 96–100. Brussels: Koning Boudewijnstichting.
30.
RobertsA.BrownellP. (1999) ‘A Century of Forensic Social Work: Bridging the Past to the Present’, Social Work44: 359–69.
31.
RobertsA.R.SpringerD.W., eds (2007) Social Work in Juvenile and Criminal Justice Settings. Springfield, IL: Charles C. Thomas Publisher Ltd.
32.
RobinsonL.SpilburyK. (2008) ‘Systematic Review of the Perceptions and Experiences of Accessing Health Services by Adult Victims of Domestic Violence’, Health and Social Care in the Community16(1): 16–30.
33.
RooseR.VerscheldenG.VettenburgN.Van HoveE. (2009) Evaluatieonderzoek vrijwilligerswerking bij de hulp- en dienstverlening aan slachtoffers door de centra voor algemeen welzijnswerk. Gent/Brussel: Universiteit Gent – Hogeschool Gent – VUB.
34.
SherrM.E. (2008) Social Work with Volunteers. Chicago, IL: Lyceum Books Inc.
35.
SmithM. (2005) ‘Diversity and Identity in the Non-profit Sector: Lessons from LGBT Organizing in Toronto’, Social Policy and Administration39(5): 463–80.
36.
SteffenS.L.FothergillA. (2009) ‘9/11 Volunteerism: A Pathway to Personal Healing and Community Engagement’, The Social Science Journal46(1): 29–46.
37.
SteinglassP. (1995) ‘The Clinical Power of Research’, Family Process34(2): 125–6.
38.
SvenssonK. (2007) ‘Victim Support in a Changing Welfare State’, Social Work and Society5(2): 123–34.
39.
Ten BoomA.KuijpersK.F.MoeneM.H. (2008) Needs of Crime Victims. Systematic Review of Empirical Research into the Self Expressed Needs of Victims. Den Haag: Boom Juridische Uitgevers.
40.
Van DijkJ.J.M. (2008) Slachtoffers als zondebokken. Apeldoorn-Antwerpen: Maklu.
41.
van WormerK. (2009) ‘Restorative Justice as Social Justice for Victims of Gendered Violence: A Standpoint Feminist Perspective’, Social Work54(2): 107–16.
42.
VermeulenL. (2007) ‘Vrijwilligerswerk: Diversiteit in drievoud’, Alert33(1): 83–93.
43.
Victim Support (2006) Action Research for Volunteers for Victims of Crime (ARVVOC). London: Victim Support – Steunpunt Algemeen Welzijnswerk – Slachtofferhulp Nederland.
44.
VilladsenK. (2009) ‘The “Human” Touch Voluntary Organizations as Rescuers of Social Policy?’, Public Management Review11(2): 217–34.
45.
WardellF.LishmanJ.WhalleyL.J. (2000) ‘Who Volunteers?’, British Journal of Social Work30(2): 227–48.
46.
Weiss-GalI.WelbourneP. (2008) ‘The Professionalization of Social Work: A Cross-national Exploration’, International Journal of Social Welfare17(4): 281–90.
