Albrecht, Karl and Zemke, Ron (1988) Service America: Doing Business in the New Economy. Homewood, IL: Irwin.
2.
Aronson, Elliot (1988) The Social Animal, 5th edn.New York: Freeman.
3.
Axelsson, G. and Docherty, P. (1990) 'IT and Organisational Change: Experiences from the Swedish Public Service', unpublished papers, OECD Public Management Service, Paris.
4.
Barrett, S. (1990) 'Information Technology and Organisational Culture: Implementing Change', unpublished papers, OECD Public Management Service, Paris.
5.
Bloc, Peter (1987) The Empowered Manager: Positive and Political Skills at Work. San Francisco: Jossey Brothers.
6.
Bowman, Cliff and Asch, David (1987) Strategic Management. London: Macmillan Education.
7.
Callan T. , Nolan, B., Whelan, B. J., Hannon, D. F. and Creighton, S. (1991) 'Poverty, Income and Welfare In Ireland', ESRI General Research Series No. 146. Dublin: ESRI.
8.
Daft, Richard, L. (1989) Organisation Theory and Design, 3rd edn.St Paul, MN: West Publishing.
9.
Devlin, L. St John (1969) 'Report of the Public Services Organization Review Group 1966-1969'. Dublin: Stationary Office.
10.
Economic and Social Research Institute (1988) 'Disability Benefit Reform Rationalisation or Subsidisation?'. Dublin: ESRI.
11.
Fayol, Henri (1930) Industrial and General Administration, translated by J. A. Coubrough. Geneva: International Management Institute.
12.
Goodman, John B. and Loveman, Gary W.(1991) 'Does Privatization Serve the Public Interest', Harvard Business Review69 (Nov.-Dec.).
13.
Greiner, L. (1972) 'Evolution and Revolution as Organisations Grow', Harvard Business Review49 (July-August).
14.
Hamel, G. and Prahalad, C. K. (1989) 'Strategic Intent', Harvard Business Review67 (May-June).
15.
HMSO (1987) Civil Service Management Reform: The Next Steps. London: HMSO.
16.
Kottler, Philip (1991) Marketing Management, 7th edn.Englewood Cliffs, NJ: Prentice-Hall.
17.
Lindblom, Charles E. (1965) The Intelligence of Democracy. New York: Free Press.
18.
Magnusson, C. (1991) 'Introduction of Knowledge Based Systems in Swedish Social Insurance Organisation', Vol. 2 (2) pp. 103-106.
19.
Margetts, Helen (1991) 'The Computerisation of Social Security: The Way Forward or a Step Backwards?', Public Administration69 (Autumn).
20.
McCumiskey, E. (1987) 'How Goes the SWSO', Seirbhis Poibli8 (1 March).
21.
Mintzberg, Henry (1989) Inside Our Strange World of Organisations. New York: Free Press.
22.
Murphy, Kevin (1988) 'Managing with Less: The Public Service Experience', Seirbhis Poibli9, (Nov.).
23.
O'Higgins, M. (1984) 'Computerising the Social Security Organisation - The Operational Strategy', Public Administration69 (3, Autumn): 201-210.
24.
Organization for Economic Co-operation and Developement (1990) 'Information Technology and Organization Change: Note by Secretariat', unpublished papers OECD Public Management Service, Paris.
25.
OECD (1987) 'The Administration as Service: The Public as Client'. Paris: OECD.
26.
Perrow, Charles (1970) Organisational Analysis: A Sociological View. London: Tavistock Publications.
27.
Porter, Michael E. (1980) Competitive Strategy. New York: Free Press.
28.
Quinn, James B. (1980) Strategies for Change: Logical Incrementalism. Homewood IL: Irwin.
29.
Schlesinger, Leonard A. and Heskett, James L. (1991) 'The Service Driven Service Company', Harvard Business Review69 (Sep.-Oct.).
30.
Taylor, John A. and Williams, Howard (1991) 'Public Administration and the Information Polity', Public Administration69 (2, Summer).
31.
Thompson, J. D. (1967) Organisation in Action. New York: McGraw-Hill.
32.
Waterman, Robert H. , Peters, Thomas J. and Philips, Julien R. (1980) 'Structure is not Organisation', Business Horizons (June).
33.
(1985) Serving the Country Better: A White Paper on the Civil Service. Dublin: Stationary Office.
34.
(1985) Report of the Commission on Social Welfare. Dublin: Stationary Office.