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Abstract

This article examines the variation in the level of use of information and communication technologies by national bodies of labour administrations across 81 different countries. Extending empirical research on the state of information and communication technology use, it introduces a prototype index of country-level information and communication technology use. The index allows for the exposition of the contributions of sub-dimensions of information and communication technology use, including labour inspection, public employment services and labour dispute prevention and settlement. Graphical evidence showing sub-index and final index formulations for individual countries is given, along with graphical evidence of the country-level ranking and geographical variations of information and communication technology use (including the sub-dimensions of this use). The future potential of the prescribed approach is demonstrated by offering possible explanations behind the results on a sample of countries.

Points for practitioners

In times of pressure on public administration worldwide for the greater provision of information and communication technology-enabled products and services to citizens, policymakers, public procurers of technology-based solutions and providers of information and communication technology assistance programmes should have access to toolkits for the assessment and comparison of the use of new technologies in and across public organizations. In this article, we offer future value for such practitioners by proposing one such tool. Using global data on the use of information and communication technologies from the field of labour administration, we demonstrate its potential to construct indices of information and communication technology use in selected areas of the public service.

Keywords

cross-country analysis e-government indexing approach information and communication technologies labour administration public administration

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Index of information and communication technology use in labour administration: its need,its pertinence and its potential use

Abstract

Points for practitioners

Keywords

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References