AroraD. (2008). Public grievance redress and monitoring system in Government of India, ministries and departments. IIPA.
2.
BalajiC., & KumarP. (2016). An evaluation of investors grievances and redressal mechanism in Indian capital market. International Journal of Management and Business Studies, 6(4), 16–27.
3.
ChanderS., & KushA. (2012). Assessing grievance redressing mechanism in India. International Journal of Computer Applications, 52(5).
4.
KumariA. (2009). An analysis of the public grievances [Working paper no. 227]. Centre for Civil Society.
5.
MandaviyaM., & DaveA.C. (2016). State wide attention on grievances through application of technology: Vision for excellence at e-governance initiative by Gujarat. International Journal of Advance Research in Computer Science and Management Studies, 4(1).