Experimental Results Toward the Customization of Information Systems

Abstract

The information-seeking process is explored. We present positive evidence that people follow discernable patterns when searching for a solution to a problem. The experimental task was a management game designed to explore the information choices people make when seeking a solution to a problem. This research has strong positive evidence that: (1) it is possible to observe patterns of information use during decision making and (2) characteristics of a user of information systems do not appear to be linked to the information-gathering process. It provides the first step toward the possible improvement of the analysis of management information system requirements. Future research into the efficacy of the method is needed to build upon the current findings.

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