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Abstract

The management of organizational conflict involves the diagnosis of and intervention in conflict at intrapersonal, interpersonal, intragroup, and intergroup levels. A diagnosis should indicate whether there is need for intervention and the type of intervention needed. In general, an intervention is designed to attain and maintain a moderate amount of conflict a various levels and to enable the organizational members to learn the styles of handling interpersonal conflict so that the individual, group, and overall organizational effectiveness are enhanced.

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A Strategy for Managing Conflict in Complex Organizations

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