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Abstract

In a study of London bus drivers and conductors it was found, first,. that Herzberg's two-factor theory of job satisfaction was well supported by the analysis of aggregate responses, whereas the individual analysis supported only that half of the theory relating to Motivators. Second, as predicted, lower-order needs (Hygienes) exceeded higher-order needs (Motivators) by three to one. On the basis of educational and cultural trends it was predicted that, compared with older workers, younger workers would show a greater concern for higher-order needs. This was not substantiated. In general, within the two factors there were many discrepant items. It is suggested that the time has now come to use Herzberg's M-H analysis as a way of looking at organizations rather than motivation.

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The Higher-Order Needs of London Bus Crews: A Two-Factor Analysis

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